Nutshell vs Zoho CRM
Nutshell
nutshell.com
Zoho CRM
zoho.comSide by side
| Figure | Nutshell | Zoho CRM |
|---|---|---|
| Price from | $1.08/mo | $14/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 15 |
| Spec score · CRM Software | 9.3 (#11) | 9.4 (#3) |
| Spec score · Manufacturing CRM Software | 8.9 (#7) | 8.5 (#17) |
| Spec score · Pipeline Management | 8.8 (#7) | 8.5 (#12) |
| Spec score · Sales Automation | 8.9 (#9) | 8.5 (#16) |
| Spec score · Insurance CRM Software | 8.7 (#9) | 8.5 (#14) |
| Spec score · Customer Relationship Management - Small Business Software | 8.8 (#11) | 8.5 (#18) |
| Spec score · Customer Relationship Management - Midmarket Software | 8.8 (#9) | 8.5 (#15) |
| Spec score · Sales CRM Software | 8.9 (#10) | 8.5 (#17) |
| Spec score · Sales Force Automation Software | 8.7 (#15) | 8.5 (#20) |
| Spec score · CRM for small business | 9.0 (#12) | 9.4 (#1) |
| Spec score · Mac CRM | 8.7 (#13) | 8.5 (#17) |
| Spec score · Small Business CRM | 8.7 (#14) | 8.5 (#16) |
| AI features | Yes | Yes |
| Email sync | Yes | Yes |
| Founded | 2009 | 1996 |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Headquarters | Ann Arbor, Michigan, United States | Chennai, India |
| Integrations | Nutshell says it connects with more than 5,000 applications through native, marketplace, Zapier and open-API options. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | Yes |
| Sales automation | The product automates repetitive sales tasks so teams can focus on relationships and nurturing pipeline opportunities. | The product automates contact tracking, follow-ups, and updates for sales teams. |
| Visual sales pipeline | Yes | Yes |
| Security | Customer data is stored on Amazon Web Services, encrypted at rest and accessed through 256-bit TLS 1.2; billing data is handled by a PCI-compliant provider. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Paid from | 13 | 14 |
| Support | Every plan includes free live support, trial data migration assistance and onboarding. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Nutshell
- Foundation$13 a month
- Growth$25 a month
- Pro$42 a month
- Business$59 a month
- Enterprise$79 a month
- Email marketing add-on$5 a month
- Foundation$13 a year
- SMS add-on$15 a month
- Engagement add-on$16 a month
- Growth$25 a year
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.