Observe.AI Conversation Intelligence vs Sprinklr Service
Observe.AI Conversation Intelligence
observe.ai
Sprinklr Service
sprinklr.comSide by side
| Figure | Observe.AI Conversation Intelligence | Sprinklr Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Support Analytics | 7.1 (#13) | 7.5 (#11) |
| Spec score · Contact Center Analytics Software | 7.0 (#18) | 7.4 (#13) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#19) | 7.4 (#15) |
| Founded | 2017 | 2009 |
| Headquarters | Redwood City, California, USA | New York, New York, USA |
| Integrations | Observe.AI offers 250+ enterprise integrations connecting CCaaS, CRM, BI, data lakes, APIs, and MCP. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Product | Observe.AI is an agentic AI platform for customer experience that automates conversations, guides human agents, and evaluates 100% of interactions. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
| Security certifications | The platform states that it is SOC 2 Type II, HIPAA, ISO 27001, ISO 42001, PCI Level 1, and HITRUST r2 certified or compliant as applicable. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization. |
| Security controls | Security controls include encryption, PII/PCI/PHI redaction, SSO, MFA, granular RBAC, and BYOK/KYOK. | Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access. |
Plans
Observe.AI Conversation Intelligence
- Custom enterprisePriced on request
In their own words
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence has no write-up on Specifiction yet; its figures are above.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.