Octopus ITSM vs TOPdesk
Octopus ITSM
octopus-itsm.com
TOPdesk
topdesk.comSide by side
| Figure | Octopus ITSM | TOPdesk |
|---|---|---|
| Price from | $95/mo | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 3 |
| Spec score · IT Problem Management Software | 7.9 (#22) | 8.6 (#11) |
| Spec score · CMDB Software | 7.8 (#25) | 8.5 (#13) |
| Founded | 2005 | 1993 |
| Headquarters | Montreal, Quebec, Canada | Delft, Netherlands |
| Integrations | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Security | The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| Self-service | It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base. | The Self-Service Portal lets end users submit and track tickets and find answers to common questions. |
| Support | The subscription includes local French-language technical support, regular updates, and technical assistance. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
Octopus ITSM
- Per active user$95 a month
- Large scale deploymentsPriced on request
In their own words
Octopus ITSM
Octopus ITSM has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.