Odigo vs TCN Operator
Odigo
odigo.com
TCN Operator
tcn.comSide by side
| Figure | Odigo | TCN Operator |
|---|---|---|
| Price from | €40/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · Call Center Software | 8.4 (#32) | 7.4 (#95) |
| Spec score · Call & Contact Center Software | 8.2 (#11) | 7.3 (#21) |
| Compliance | Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. | TCN lists PCI, SOC2, HIPAA and ISO 27001 among its global compliance standards. |
| Founded | 1986 | 1999 |
| Free plan | No | No |
| Headquarters | Boulogne-Billancourt, France | St. George, Utah, United States |
| Integrations | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. | TCN says it has native integrations with ServiceNow, Salesforce and Zendesk, and offers an open API for other platform integrations. |
| Omnichannel | Odigo Essential centralizes voice, email, chat, social networks and SMS in one application and provides a 360-degree view of interaction history. | The platform provides customer communications through channels including voice, SMS, email and chat. |
| Outbound dialer | Yes | Yes |
| Product | Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. | TCN Operator is an integrated, AI-powered contact center platform combining omnichannel communications, compliance and data management, analytics, workforce engagement, integration and infrastructure. |
| Security | The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. | Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine. |
| Support | Odigo Customer Care is available 24 hours a day, seven days a week, year-round. | TCN advertises 24/7 training and support at no cost, with a dedicated account management team. |
Plans
Odigo
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
- Voice & Digital (monthly)€68.99 a month
- Voice & Digital Plus (annual)€75 a month
- Voice & Digital Plus (monthly)€88.99 a month
In their own words
Odigo
Odigo is a contact center platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks and video. Its Odigo Essential offer brings voice, email, chat, social networks and SMS into one application, with a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording and supervisor tools, along with conversational and generative AI, sentiment and linguistic analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega; cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. Odigo describes encryption, authentication and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants; the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor and one administrator, plus voice, email, reporting and supervision. Listed annual plans start at €40/user/mo.