Odyssee Field Service vs Smart Service
Odyssee Field Service
wello.solutions
Smart Service
smartservice.comSide by side
| Figure | Odyssee Field Service | Smart Service |
|---|---|---|
| Price from | €22/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Field Service Management Software | 9.2 (#2) | 8.8 (#10) |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Founded | 2008 | 1992 |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | Dublin, Ohio, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments. |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | Smart Service states that payment transactions use PCI-compliant encryption. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. |
| Work orders | Work-order handling spans request registration, parts, planning, field execution, forms, contracts and completion. | Technicians can receive schedules, update job status, complete digital forms and submit work orders from mobile devices. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.