OnSight RVX vs XMReality Remote Guidance
OnSight RVX
hostcomm.net
XMReality Remote Guidance
xmreality.comSide by side
| Figure | OnSight RVX | XMReality Remote Guidance |
|---|---|---|
| Price from | $29/mo | $35/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Remote Video Support Software | 8.2 (#3) | 7.7 (#7) |
| Spec score · Remote Visual Support Software | 8.2 (#3) | 7.7 (#5) |
| Spec score · Video Customer Support Software | 8.2 (#9) | 7.8 (#16) |
| Founded | 2004 | 2007 |
| Headquarters | Miami, Florida, US | Linköping, Sweden |
| Integrations | The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Intended users | The page names field-service companies, HVAC, solar and heat-pump installers, social-housing and property teams, insurers, utilities, and manufacturers as users. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Support | Hostcomm says it replies to product questions within one business day and offers phone support. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Plans
XMReality Remote Guidance
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
In their own words
OnSight RVX
OnSight RVX has no write-up on Specifiction yet; its figures are above.
XMReality Remote Guidance
XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.