Open Helpdesk vs Znuny
Open Helpdesk
openhelpdesk.dev
Znuny
znuny.orgSide by side
| Figure | Open Helpdesk | Znuny |
|---|---|---|
| Price from | $15/mo | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Help desk software | 8.3 (#31) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Customers can submit tickets through a public form and track progress with a magic link. | Yes |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Integrations | The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Purpose | Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients. | Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. |
| Security | The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| SLA management | Yes | Yes |
Plans
Open Helpdesk
- FreeFree
- Starter$15 a month
- Business$39 a month
- EnterprisePriced on request
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Open Helpdesk
Open Helpdesk has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.