Open Social vs Salesforce Experience Cloud

Open Social is a community collaboration platform for organizations connecting and working across their communities. Its suite has six products: Community Management System, Cloud Platform, Gaia AI, Engagement Studio, Connection Hub and Lumina Insights. The Community Management System supports custom roles, permissions and organizational arrangements, including complex, multi-layered structures. Gaia AI assists with workflows, content moderation and advanced search. Connection Hub connects with external systems such as Salesforce and Snowflake, and supports GraphQL, webhooks, Kafka and no-code Zapier connections. An optional Document Collaboration Suite enables real-time co-editing of documents, spreadsheets, presentations and drawings in formats including docx, xlsx, pptx, odf and visio. A branded native app for iOS and Android is also available as an add-on, with push notifications. The core Community Management System is free in the Drupal community; its SaaS subscription adds hosting, other products and professional services. SaaS customers can receive enterprise services, and an on-premise hosting option is described for organizations with infrastructure requirements. The maker identifies Amsterdam as its base and says it is ISO 27001 certified.

Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.