OpenTable GuestCenter vs Reservation.Tools

OpenTable GuestCenter is a restaurant management platform intended to help attract diners, manage reputation, streamline operations, and encourage repeat visits. Its Basic, Core, and Pro plans combine diner-network and reputation tools with progressively different seating automation and guest-marketing features. Depending on plan, reservation tools include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages. Pro adds guest profiles, automated email campaigns, guest tags, and post-dining surveys. GuestCenter integrates with restaurant software such as point-of-sale systems and email providers. The restaurant manager app for iPhone and Android shows reservation activity, cover trends, and VIP notifications; web access is also listed. OpenTable advertises customer support every day and around the clock, with setup and training support. Basic costs $149 a month, Core costs $299 a month, and Pro costs $499 a month. The standard agreement lasts one year and renews annually unless notice is given 30 days before renewal. Basic is available only in the US and includes a 30-day trial. Cover fees and website reservation charges vary by plan and booking source.

Reservation.Tools manages restaurant bookings, table availability and guest relationships across web, Android and iOS. It serves restaurants, night clubs, bars, chains, pubs and beach management businesses. Staff can organize reservations using a customizable floor plan and list, with floor plan and scheduler views. Online booking is available through a website form, Reserve with Google, Facebook and Instagram; waitlist management is also included.

Guest profiles can record preferences, allergies, notes and ratings in a searchable database. Email and SMS can send confirmations, reminders, booking changes and cancellations, while staff receive booking-event notifications. The app tracks deposits by card, bank transfer or cash, online or offline. Reports cover trends, no-shows, busy periods, channels and reservation statuses. Named integrations include Gmail, Google Contacts, Google Maps and Search, Ordering.Tools, MyPOS and Stripe. Every plan includes the full app, unlimited users and devices. Basic costs €30/mo (annual) for fewer than 200 monthly reservations; Plus is €60/mo (annual) for 200–800; Prime is €85/mo (annual) for unlimited reservations. Chain pricing is by custom quote.