OpsYnt ITSM vs SysAid
OpsYnt ITSM
opsynt.com
SysAid
sysaid.comSide by side
| Figure | OpsYnt ITSM | SysAid |
|---|---|---|
| Price from | $49/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · IT Problem Management Software | 8.1 (#20) | 8.7 (#10) |
| Spec score · IT Service Management - Enterprise Software | 8.2 (#12) | 8.7 (#7) |
| Change management | Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis. | Change management supports templates, approvals, risk logging, CAB notifications and audit trails. |
| Incident management | Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. | The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails. |
| Integrations | The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Mobile | The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta. | SysAid's mobile solution lets users create and view incidents and requests, add notes and attachments, and see history on iOS and Android. |
| Security | OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
Plans
OpsYnt ITSM
- Starter$49 a month
- Pro$79 a month
- Business$149 a month
- EnterprisePriced on request
In their own words
OpsYnt ITSM
OpsYnt ITSM has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.