OpsYnt ITSM vs TOPdesk
OpsYnt ITSM
opsynt.com
TOPdesk
topdesk.comSide by side
| Figure | OpsYnt ITSM | TOPdesk |
|---|---|---|
| Price from | $49/mo | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · IT Problem Management Software | 8.1 (#20) | 8.6 (#11) |
| Spec score · IT Service Management - Enterprise Software | 8.2 (#12) | 8.5 (#9) |
| Change management | Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis. | Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets. |
| Incident management | Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. | The platform registers, routes and tracks incidents through resolution, including SLA tracking. |
| Integrations | The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Mobile | The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta. | TOPdesk Mobile is available through the web application and the App Store and Play Store. |
| Purpose | OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Security | OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
Plans
OpsYnt ITSM
- Starter$49 a month
- Pro$79 a month
- Business$149 a month
- EnterprisePriced on request
In their own words
OpsYnt ITSM
OpsYnt ITSM has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.