Oracle Service vs Oracle Siebel CRM
Oracle Service
oracle.comOracle Siebel CRM
oracle.comSide by side
| Figure | Oracle Service | Oracle Siebel CRM |
|---|---|---|
| Price from | $70/mo | $68.75/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Service CRM Software | 8.3 (#8) | 8.4 (#5) |
| Spec score · Customer Relationship Management - Enterprise Software | 8.4 (#12) | 8.5 (#10) |
| API | Oracle publishes REST APIs for Fusion Sales and Service, including service-request resources and versioned endpoints. | Siebel exposes REST APIs for application integration and automated CI/CD migration and deployment. |
| Field service | Field capabilities include AI booking, scheduling, dispatch, routing, parts availability, technician collaboration and mobile execution. | Field Service supports call routing, asset management, onsite invoicing, mobile connectivity and real-time scheduling integration. |
| Integrations | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. |
| Rating on Apple App Store | 4.3 out of 5 from 391 ratings | 5.0 out of 5 from 1 rating |
| Rating on G2 | 3.9 out of 5; review page does not state a review count | 3.5 out of 5 from 468 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 78 ratings | 4.2 out of 5 from 54 ratings |
| Rating on Google Play | 3.9 out of 5 from 10,600+ reviews | No user rating or review count is displayed on the opened listing; the app shows 10K+ downloads. |
| Rating on Software Advice | 4.5 out of 5 from 13 reviews | 4.1 out of 5 from 51 reviews |
| Rating on TrustRadius | 8.2 out of 10 from 238 reviews and ratings | 8.3 out of 10 from 110 reviews and ratings |
Plans
Oracle Service
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
In their own words
Oracle Service
Oracle Service has no write-up on Specifiction yet; its figures are above.
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.