Oracle Siebel CRM vs YundaDesk
Oracle Siebel CRM
oracle.comYundaDesk
yundadesk.comSide by side
| Figure | Oracle Siebel CRM | YundaDesk |
|---|---|---|
| Price from | $68.75/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Customer Service CRM Software | 8.4 (#5) | 8.4 (#6) |
| Company founded | Oracle's LinkedIn company page lists 1977 as its founding year. | BOSS Zhipin lists Shenzhen Zhi’an Technology Co., Ltd. as established on March 7, 2017. |
| Company size | LinkedIn classifies Oracle as having 10,001+ employees. | BOSS Zhipin categorizes the company as having 20–99 employees. |
| Integrations | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. | Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets. |
| Rating on G2 | 3.5 out of 5 from 468 reviews | 0.0 out of 5 from 0 reviews |
| Rating on Google Play | No user rating or review count is displayed on the opened listing; the app shows 10K+ downloads. | No rating or review count was displayed on the opened listing |
Plans
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
In their own words
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.
YundaDesk
YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance and a knowledge base. It brings conversations from WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget and a custom API into one service. The listed plans provide unlimited agents, channels, conversations and messages. YundaDesk uses a hybrid AI resolution model, with monthly credit allowances that vary by plan. Free includes 1,000 AI credits per month. Starter costs $20 a month and includes 10,000 credits; Pro costs $200 a month and includes 100,000. Enterprise has unlimited AI credits and no listed price. YundaDesk offers a free plan and paid plans from 20.0 /mo. The service runs on the web and is headquartered in Shenzhen, Guangdong, China.