Oracle Siebel CRM vs Zendesk Guide
Oracle Siebel CRM
oracle.com
Zendesk Guide
zendesk.comSide by side
| Figure | Oracle Siebel CRM | Zendesk Guide |
|---|---|---|
| Price from | $68.75/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 10 |
| Spec score · Customer Service CRM Software | 8.4 (#5) | 8.4 (#7) |
| Company founded | Oracle's LinkedIn company page lists 1977 as its founding year. | LinkedIn lists Zendesk as founded in 2007. |
| Company headquarters | Oracle's LinkedIn company page lists Austin, Texas as headquarters. | LinkedIn lists Zendesk headquarters in San Francisco, California. |
| Company legal name | Oracle Corporation is the legal registrant name shown in Oracle's SEC filing. | The Google Play listing identifies the developer as Zendesk, Inc. |
| Company size | LinkedIn classifies Oracle as having 10,001+ employees. | LinkedIn places Zendesk in the 5,001–10,000 employee size range. |
| Integrations | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 4.4 out of 5 from 431 ratings |
| Rating on G2 | 3.5 out of 5 from 468 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 54 ratings | 4.4 out of 5 from 1,061 ratings |
| Rating on Google Play | No user rating or review count is displayed on the opened listing; the app shows 10K+ downloads. | 3.0 out of 5 from 7,780 reviews |
Plans
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.