OttoQA vs QEval
OttoQA
ottoqa.com
QEval
qeval.aiSide by side
| Figure | OttoQA | QEval |
|---|---|---|
| Price from | $1.01/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Service QA Software | 7.7 (#12) | 7.6 (#13) |
| Headquarters | Erie, Pennsylvania, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Maker | OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO. | QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC. |
| Security | The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
In their own words
OttoQA
OttoQA scores contact center interactions against a customer’s existing QA forms and produces evaluations, behavior trends, coaching plans and call summaries. It can use statistically valid call sampling or score every call, and supports voice, chat, email and help desk interactions. The product page says it supports any language and predicts CSAT and NPS for every call based on interaction content, sentiment, intent and behavioral signals. Redo provides AI role-play for new-hire practice, remediation and ongoing skills training.
Setup begins with a customer’s QA forms and includes calibration through a 200-call proof of concept. OttoQA says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit and AES-256 encryption at rest; SOC 2 is in progress. The web-based service is paid, has no free plan and offers a free trial. One-time setup costs 1000.00 USD. More than 10,000 evaluations per month requires custom pricing.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.