PagerDuty vs SolarWinds Incident Response
PagerDuty
pagerduty.comSolarWinds Incident Response
solarwinds.comSide by side
| Figure | PagerDuty | SolarWinds Incident Response |
|---|---|---|
| Price from | $21/mo | $1.25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 3 |
| Spec score · Alert Management Software | 9.0 (#3) | 7.9 (#16) |
| Founded | 2009 | 1999 |
| Headquarters | San Francisco, California, United States | Austin, Texas, United States |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider. |
| Intended users | PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams. | The pricing FAQ describes product users as engineers, site reliability engineers, systems engineers, or others who handle incident management and on-call. |
| Plan limit | The Free Incident Management plan includes up to five users, one on-call schedule, and one escalation policy. | Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost. |
| Security | PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline. | SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications. |
| Support | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. | The company site lists technical support, documentation, training, and a user community as customer resources. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
SolarWinds Incident Response
- Pro$15 a year
- Premium$24 a year
- EnterprisePriced on request
In their own words
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.
SolarWinds Incident Response
SolarWinds Incident Response has no write-up on Specifiction yet; its figures are above.