Paligo vs TheHelpFlow
Paligo
paligo.netTheHelpFlow
thehelpflow.comSide by side
| Figure | Paligo | TheHelpFlow |
|---|---|---|
| Price from | $416.67/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · Knowledge base software | 8.9 (#9) | 8.5 (#35) |
| Audience | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. | both |
| Custom domain | Yes | Yes |
| Encryption | The service states that communications and stored data use AES-256 encryption with TLS 1.2 for transit. | The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. |
| Free plan | No | No |
| Headquarters | Solna, Sweden | Los Angeles, California, United States |
| Integrations | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. | The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira. |
| Product | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. | TheHelpFlow describes itself as an AI-powered customer support platform with an omnichannel inbox, AI, automation, analytics, and a knowledge base. |
| Support | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. | All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.
TheHelpFlow
TheHelpFlow has no write-up on Specifiction yet; its figures are above.