Paligo vs Verint Knowledge Management
Paligo
paligo.netVerint Knowledge Management
verint.comSide by side
| Figure | Paligo | Verint Knowledge Management |
|---|---|---|
| Price from | $416.67/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Knowledge base software | 8.9 (#9) | 8.1 (#65) |
| Audience | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. | both |
| Headquarters | Solna, Sweden | Melville, New York, United States |
| Integrations | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. | Full API support enables sharing knowledge with agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites. |
| Support | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. | Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
Verint Knowledge Management
- Verint Knowledge ManagementPriced on request
In their own words
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.
Verint Knowledge Management
Verint Knowledge Management has no write-up on Specifiction yet; its figures are above.