Paligo vs Zendesk Guide
Paligo
paligo.net
Zendesk Guide
zendesk.comSide by side
| Figure | Paligo | Zendesk Guide |
|---|---|---|
| Price from | $416.67/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 10 |
| Spec score · Knowledge base software | 8.9 (#9) | 9.2 (#3) |
| Audience | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. | both |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | Solna, Sweden | San Francisco, California, United States |
| Integrations | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Rating on G2 | 4.6 out of 5 from 57 reviews | 4.3 out of 5 from 7,715 reviews |
| System requirements | Paligo works on modern browsers and major operating systems, but officially supports current Chromium-based Google Chrome and Microsoft Edge. | The web application requires Windows or macOS, at least 8 GB RAM, 10 Mbps upload and download, and current Chrome, Firefox, Safari or Edge with JavaScript, cookies and local storage enabled. |
| What it does | Paligo is a cloud-based component content management system for authoring, managing, translating and publishing technical documentation and knowledge assets. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.