Pandora RC vs ScreenMeet Remote Support
Pandora RC
pandorafms.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | Pandora RC | ScreenMeet Remote Support |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Remote desktop software | 8.5 (#44) | 9.1 (#10) |
| Company history | LinkedIn lists Pandora FMS as founded in 2004, privately held, headquartered in Las Rozas de Madrid and employing 11–50 people. | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. |
| Founded | 2004 | 2015 |
| Free plan | Yes | No |
| Headquarters | Madrid, Spain | United States |
| Rating on G2 | 4.6 out of 5 from 217 reviews | 4.4 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 7 ratings | 4.0 out of 5 from 1 review |
| Rating on GetApp | 4.5 out of 5 from 125 reviews | 4.7 out of 5 from 9 reviews |
| Rating on TrustRadius | 9.1 out of 10 from 7 reviews | 10 out of 10 from 1 review |
| Supported platforms | Windows,Linux,macOS,Raspbian | desktop,mobile,browser |
| What it does | Pandora RC provides browser-based remote control of servers, workstations and other computers for technicians and managed-service providers. | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. |
Plans
Pandora RC
- FreeFree
- CorporatePriced on request
- ONEPriced on request
- On-PremisePriced on request
- SaaSPriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
Pandora RC
Pandora RC is remote-control software for devices running Windows, Linux, macOS, or Raspbian. It supports browser-based and installed-software access, with file transfer included. Plans are organized by device capacity: Free covers 5 devices, SaaS 100, On-Premise 500, ONE 2,000 or more, and Corporate 10,000 or more. The product also includes risk assessment, approval workflows, emergency changes, a change audit trail, and CMDB linking, bringing review and tracking functions alongside remote access. Pandora RC was founded in 2004 and is headquartered in Las Rozas de Madrid, Madrid, Spain. Its listed operating system support includes Raspbian as well as Windows, Linux, and macOS.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.