| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Enterprise AI Chatbots Software | 6.9 (#15) | 8.2 (#6) |
| Spec score · AI Customer Service Agents | 7.0 (#37) | 8.2 (#10) |
| Spec score · AI Customer Service Software | 6.9 (#31) | 8.3 (#11) |
| Spec score · AI Agents for Customer Support Software | 6.9 (#21) | 8.3 (#6) |
| Spec score · AI Voice Agents | 7.1 (#26) | 8.2 (#10) |
| Spec score · Conversational AI Platforms | 7.0 (#35) | 8.2 (#16) |
| Spec score · Voicebot Software | 7.0 (#24) | 8.2 (#5) |
| Human handoff | Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud. | Yes |
| Integrations | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| What it does | The platform is used to design, test, deploy, scale, monitor, and improve AI agents for customer interactions. | Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels. |
