PBS Systems v10 APEX vs Pitlane
PBS Systems v10 APEX
pbssystems.comPitlane
usepitlane.comSide by side
| Figure | PBS Systems v10 APEX | Pitlane |
|---|---|---|
| Price from | — | $200/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Automotive Software | 7.5 (#12) | 7.7 (#10) |
| Headquarters | PBS lists its corporate head office at 4041 128 Avenue SE, Calgary, Alberta T2Z 5G6. | Ohio, United States |
| Integrations | PBS says its partner program can provide API access or a two-way data interface for data requirements. | The site lists Stripe, per-shop SMS, Google reviews, Resend transactional email, and CSV migration from systems including Mitchell 1, Tekmetric, Shopware, and Shopmonkey. |
| Payments | PBS identifies itself as an Elavon Payments Partner and Registered Partner/ISO of Elavon in the United States and Canada. | Customers pay through texted Stripe links; Pitlane charges no platform fee, while Stripe’s standard processing fees apply, and there is no in-counter card reader yet. |
| Product | v10 APEX is PBS Systems’ dealership management system, described as an all-inclusive platform with accounting, sales, service, parts, CRM, and Digital Service Suite modules. | Pitlane is a customer-facing CRM and shop workflow system for independent auto repair shops. |
| Security | The accounting page says customers can securely pay for parts or services and manage invoices and balances from a computer or mobile device. | Pitlane describes row-level shop data isolation, encryption at rest and in transit, HTTPS with TLS 1.2+, and two-factor sign-in; its own SOC 2 audit is not complete. |
| Support | PBS support is available Monday through Friday from 3:30 am to 7:00 pm MT and Saturday from 6:00 am to 5:00 pm MT; support centres are closed Sundays. | Support is by email at [email protected], and the pricing page says email support replies the same business day. |
Plans
In their own words
PBS Systems v10 APEX
PBS Systems v10 APEX is a dealership management platform covering accounting, sales, service, parts, CRM, and a Digital Service Suite. Sales tools include digital quoting and deal setup, financing, CRM follow-ups, and mobile e-signatures saved in electronic deal jackets. Service features include online appointment booking, technician dispatch, automated reminders, and recommendations based on vehicle history and condition. Accounting includes live financial data, accounts payable workflows, executive reporting, commission management, budgeting, and forecasting. The parts module shows technicians live inventory and tracks turnover to help avoid stockouts. CRM includes predictive marketing to identify vehicles due for service and internal lead-generation tasks for sales opportunities. The Digital Service Suite describes Tools On Demand as mobilized service software and Advisormatic as automation from arrival through the next booking. The partner program can provide API access or a two-way data interface for partner data requirements. PBS lists Android, iOS, web, and API access. Pricing is on request. Support is available on listed weekday and Saturday hours, with support centres closed Sundays; hours may change for recognized provincial, state, and national holidays. PBS says it serves more than 3,500 dealerships across North America and the Caribbean and supports all OEMs.