PBS Systems v10 APEX vs VinSolutions

PBS Systems v10 APEX is a dealership management platform covering accounting, sales, service, parts, CRM, and a Digital Service Suite. Sales tools include digital quoting and deal setup, financing, CRM follow-ups, and mobile e-signatures saved in electronic deal jackets. Service features include online appointment booking, technician dispatch, automated reminders, and recommendations based on vehicle history and condition. Accounting includes live financial data, accounts payable workflows, executive reporting, commission management, budgeting, and forecasting. The parts module shows technicians live inventory and tracks turnover to help avoid stockouts. CRM includes predictive marketing to identify vehicles due for service and internal lead-generation tasks for sales opportunities. The Digital Service Suite describes Tools On Demand as mobilized service software and Advisormatic as automation from arrival through the next booking. The partner program can provide API access or a two-way data interface for partner data requirements. PBS lists Android, iOS, web, and API access. Pricing is on request. Support is available on listed weekday and Saturday hours, with support centres closed Sundays; hours may change for recognized provincial, state, and national holidays. PBS says it serves more than 3,500 dealerships across North America and the Caribbean and supports all OEMs.

VinSolutions provides dealership software centered on an integrated CRM for customer information and sales activity across a dealership. The CRM matches and merges sales and service data into a single customer view, while dashboards and reports surface dealership metrics, goals and benchmarks. Connect CRM automates follow-ups and assigns staff tasks for targeted email and text communications. Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI creates personalized emails and texts for staff to send. Desking lets users compare deal scenarios and send proposals by text, email or print, with access to real-time rates, rebates and lender incentives. Marketing automation supports personalized campaigns using dealership data and CRM insights. Connect Mobile provides access to customer records, inventory, conversation histories and follow-up tools on iOS and Android. VinSolutions says its CRM integrates with all major DMS providers and lists integrations including Autotrader, Dealertrack DMS, Xtime and vAuto. Pricing is on request. The company offers a self-guided demo covering CRM, predictive insights with GenAI and working a deal.