PBXware vs Zoho Voice

PBXware is a software PBX that brings voice, video, contact center features and meetings into one platform. Listed phone capabilities include multiple business numbers, an auto attendant, custom call routing and voicemail transcription. Communications features include audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing. The product is offered in Multi-Tenant, Business and Contact Center editions, with hosted and on-premise deployment. Multi-Tenant Edition lets operators manage multiple customers from one installation and add users or services as needed. The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp. Named CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics. The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications. PBXware is listed for web, Windows, macOS, iOS, Android and Linux, as well as self-hosted use. Bicom Systems says the software supports most IP phones, automated provisioning, busy lamp field and hot desking, and includes call encryption. The plans page lists Core, CX Lite and CX Pro but does not state their prices; pricing is on request. The maker says it launched PBXware in September 2004.

Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.