Pega Investigative Case Management vs Tracker
Pega Investigative Case Management
pega.comTracker
riverside.netSide by side
| Figure | Pega Investigative Case Management | Tracker |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Case Management Software | 8.2 (#24) | 8.9 (#5) |
| Audit trail | Yes | Yes |
| Deployment | hybrid | cloud |
| Headquarters | Waltham, Massachusetts, United States | Atlanta, Georgia |
| Integrations | Pega Government Platform offers out-of-the-box services and connectors to integrate systems without migration or replication. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | Pega describes investigative case management as part of Pega Government Platform and says it supports government agencies. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Purpose | The product automates investigations and case resolution while providing an audit trail to support compliance and reduce risk. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Security | Pega Cloud uses role-based access controls, isolated environments, and AES-256 encryption at rest, with TLS 1.2 and 1.3 for data in transit. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Workflow automation | Yes | Yes |
Plans
Pega Investigative Case Management
- Pega Investigative Case ManagementPriced on request
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Pega Investigative Case Management
Pega Investigative Case Management automates investigations and case resolution while maintaining an audit trail intended to support compliance and reduce risk. Pega presents it within Pega Government Platform for government agencies. Field investigators can capture information, create or update cases, and link entities and situations for analysis. Investigation workflows bring together mobile tools, interview and evidence management, search and retrieval, assessments, dashboards, and automation. Supervisors and investigative teams can collaborate through forums for messaging and data sharing; dashboards support case management, caseload monitoring, performance management, and reporting. The framework can monitor and report investigative events through social monitoring, web self-service, and contact center operations. Pega describes rules-based decisioning and case automation as ways to apply complex business rules and respond to regulatory changes in real time. The Government Platform offers connectors for integration without migration or replication. Deployment is hybrid, and mobile access includes responsive device browsers and options for iOS and Android. Pricing is on request, with no public plan tiers or numeric price stated. Pega was founded in 1983 and is headquartered in Waltham, Massachusetts, United States.
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.