Peopleware vs SingleComm Workforce
Peopleware
peopleware.com
SingleComm Workforce
singlecomm.comSide by side
| Figure | Peopleware | SingleComm Workforce |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Customer Service Workforce Management Software | 7.1 (#11) | 7.9 (#6) |
| Spec score · Contact Center Workforce Management Software | 7.1 (#23) | 7.9 (#14) |
| Spec score · Call Center Workforce Management Software | 7.0 (#20) | 7.9 (#9) |
| Encryption | The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data. | The maker states TLS 1.3 protects data in transit and AES-256 protects data at rest. |
| Forecasting | Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals. | Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels. |
| Founded | 1995 | 2014 |
| Scheduling | Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. |
| Security | The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement. | The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies. |
Plans
SingleComm Workforce
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
In their own words
Peopleware
Peopleware is a cloud workforce-management suite for contact centers and outsourcers. Predictive AI forecasts workload up to 24 months ahead, with precision to 15-minute intervals. Scheduling can consider employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also includes volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Users access it through any browser and device. Integration options include prebuilt cloud connectors, CSV and ODBC exchange, and a REST API; named connectors include ADP, Zendesk, and Freshworks. Peopleware says the service runs on AWS in logically isolated customer environments. Customer data is encrypted at rest and in transit and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. WFM experts and integration specialists guide tailored onboarding.
SingleComm Workforce
SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.