PhoneIQ vs PhoneSuite CTI Client

PhoneIQ provides cloud business calling across Android, iOS, macOS, web, and Windows. Phone features include IVR, business hours, ring groups, on-demand call recording, extension dialing, and local and toll-free numbers, with international numbers in 50+ countries. A browser-based Admin Portal manages users, devices, and numbers; Analytics provides KPI dashboards filterable by date, department, queue, or user. PhoneIQ CTI embeds calling in Salesforce with routing, recording, coaching, analytics, click-to-dial, and activity capture. Desktop and mobile apps support business calls and Salesforce activity syncing. Its AI voice agents can answer calls on a business number and be configured around services, policies, tone, call flows, systems, and handoff rules. English and Spanish can have separate routing and handoff rules; the same assistant can answer WhatsApp messages on the business’s number. Office Standard costs $11 a month when billed annually. Office Premium costs $17 a month when billed annually, and Office Enterprise costs $26 a month when billed annually. The CTI free trial lasts 7 days and includes calling and one local number.

PhoneSuite CTI Client is an on-premises Windows application for computer-assisted telephony with existing contacts and phone systems. It supports dialing, answering, transferring, holding, conferencing and call logging, depending on the phone or TAPI driver. Screen pop, click-to-dial and in-call controls are included. Contact sources can include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV, Lotus Notes and ACT!, with availability varying by edition. Connectors cover Asterisk, FRITZ!Box, Android smartphones and listed phone families such as snom, Yealink, Mitel/Aastra, Fanvil, Gigaset DX and Auerswald COMfortel. Classic Outlook is supported, but the maker says New Outlook (2025) is not. Professional adds CTI Server speed-dial panels, presence management and one-to-one TeamChat; server access and presence licences may also be needed. A 30-day trial exposes the full Professional feature set. A freeware 2.2 light edition has limited calling, phone-book, journal and hotkey functions. Standard is listed at €33,003,927.19, paid once and Professional at €42,004,998.19, paid once.