PhoneIQ vs Telair Click to Call CTI
PhoneIQ
phoneiq.coTelair Click to Call CTI
telair.netSide by side
| Figure | PhoneIQ | Telair Click to Call CTI |
|---|---|---|
| Price from | $11/mo | $13/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 2 |
| Spec score · Computer Telephony Integration Software | 8.1 (#7) | 8.2 (#6) |
| Mobile apps | PhoneIQ provides iOS and Android apps for making and taking business calls while syncing activity and interactions with Salesforce. | Cloud Softphone is available for iOS 13.0 or later and Android 6.0 or later; the mobile app requires a QR code activation from support. |
| Support | CTI plans list Help Center access, email support, phone support, and one-to-one onboarding and implementation. | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. |
Plans
PhoneIQ
- PhoneIQ Office Standard$11 a month
- PhoneIQ Office Premium$17 a month
- PhoneIQ Office Enterprise$26 a month
- PhoneIQ Agent Standard$33 a month
- PhoneIQ Agent Premium$66 a month
- PhoneIQ Agent Enterprise$99 a month
- Custom AI voice agentsPriced on request
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
In their own words
PhoneIQ
PhoneIQ provides cloud business calling across Android, iOS, macOS, web, and Windows. Phone features include IVR, business hours, ring groups, on-demand call recording, extension dialing, and local and toll-free numbers, with international numbers in 50+ countries. A browser-based Admin Portal manages users, devices, and numbers; Analytics provides KPI dashboards filterable by date, department, queue, or user. PhoneIQ CTI embeds calling in Salesforce with routing, recording, coaching, analytics, click-to-dial, and activity capture. Desktop and mobile apps support business calls and Salesforce activity syncing. Its AI voice agents can answer calls on a business number and be configured around services, policies, tone, call flows, systems, and handoff rules. English and Spanish can have separate routing and handoff rules; the same assistant can answer WhatsApp messages on the business’s number. Office Standard costs $11 a month when billed annually. Office Premium costs $17 a month when billed annually, and Office Enterprise costs $26 a month when billed annually. The CTI free trial lasts 7 days and includes calling and one local number.
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.