Pinstripe Fleet vs Smart Service

Pinstripe Fleet organizes the work of field-service businesses, from booking jobs through invoicing and payment. Its eight modules cover customers, jobs, scheduling, invoices, time tracking, vehicles, equipment, and a customer portal. Job records can hold statuses, assignments, checklists, proof-of-work media, and an activity timeline. Scheduling offers day, week, and employee calendars, recurring appointments, travel buffers, and a dispatch board with drag-and-drop and keyboard controls. Customers can approve or decline mobile-friendly estimates, while businesses can review approval rates and median decision times. For payment, each business connects its own Stripe account; invoice payments go to its bank account. Crews use a phone browser, and clock or job-status updates can queue without service, though photos and other records need a connection. The service also has eight reporting surfaces, role-based access controls, and an audited assistant scoped to enabled modules and user roles. It runs on web and iOS, with a free plan and paid plans from $79/mo.

Smart Service has no write-up on Specifiction yet; its figures are above.