PlaytestCloud vs UserTesting
PlaytestCloud
playtestcloud.com
UserTesting
usertesting.comSide by side
| Figure | PlaytestCloud | UserTesting |
|---|---|---|
| Price from | €1,025/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 3 |
| Spec score · Crowd Testing Tools | 8.3 (#5) | 7.3 (#12) |
| AI analysis | First Findings AI highlights themes and sentiments, produces summaries and links insights to supporting video clips. | The platform uses AI-powered analysis to synthesize video, text, and behavioral data and surface themes, patterns, and insights. |
| Headquarters | Berlin, Germany | Bellevue, Washington, United States |
| Integrations | The Help Center documents integrations with Qualtrics, Typeform, Alchemer, SurveyMonkey and Forsta surveys, plus SAML2-based single sign-on. | Listed integrations include Figma, FigJam, Jira, Jira Product Discovery, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. |
| Security | Platform data is encrypted at rest and in transit using 256-bit or higher encryption, and access uses TLS 1.2 or better. | The Trust Center lists SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, GDPR, CCPA, and UK Cyber Essentials 3.3. |
Plans
PlaytestCloud
- Professional Basic — Mobile or PC only€1,025 a month
- Professional Basic — All Platforms€1,130 a month
- Professional Advanced — Mobile or PC only€2,240 a month
- Professional Advanced — All Platforms€2,825 a month
- Enterprise — All PlatformsPriced on request
- Enterprise — Mobile or PC onlyPriced on request
UserTesting
- AdvancedPriced on request
- UltimatePriced on request
- Ultimate+Priced on request
In their own words
PlaytestCloud
PlaytestCloud helps video game studios, publishers, and accelerators collect player feedback. It recruits target players, records gameplay, and analyzes results; the company says recordings, transcripts, and AI analysis arrive within 48 hours. Captures can include screens, voices, touch interactions, survey responses, and think-aloud transcripts. First Findings AI identifies themes and sentiment, summarizes findings, and links insights to supporting video clips. Research formats include single-session, moderated, diary study, kids, competitor, and survey playtests. Studios can target players by demographics, location, age, gender, and gaming interests, using custom targeting and screeners for narrower audiences. The platform supports cloud testing for Unity, Unreal Engine, and Defold Engine games on iOS, Android, PC, browser, and Steam. Annual Professional Basic pricing starts at €1,025 a month for Mobile or PC only. A 14-day trial includes two Video Tokens for two players.
UserTesting
UserTesting is a video-first platform for collecting feedback from people on ideas, designs, prototypes, websites, apps, and campaigns at any stage before or after launch. Its AI analysis brings together video, text, and behavioral data to identify themes and patterns. Teams can recruit participants for moderated or unmoderated sessions, and test mobile apps on iOS and Android phones and tablets. The Advanced plan includes surveys, interaction and think-out-loud tests, and moderated Live Conversation sessions. Ultimate adds AI test creation and analysis, an Insights Hub, card sorting, tree testing, and custom audiences; Ultimate+ adds a Figma plugin, custom insights services, and Premier Support+. Listed integrations include Figma, Jira, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. A Results API v2 provides access to QXscores, session data, videos, and transcripts, alongside legacy API v1 endpoints. UserTesting is paid, has no free plan, and offers a free trial. Pricing is customized by users, types, and features, so customers must request a quote.