Primero vs Tyler CAD

Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.

Tyler CAD is paid dispatch software for law-enforcement, fire, and EMS agencies, supporting single-agency and multi-agency centers. Its Enterprise CAD is cloud-hosted for multi-jurisdictional dispatching and integrates with Tyler’s Enterprise Public Safety suite. CAD Pro belongs to the Public Safety Pro suite and gives dispatchers, first responders, and command staff access to real-time data. Enterprise features include proximity dispatching, silent dispatching, real-time scene information, automatic vehicle location, and Esri ArcGIS mapping. Mapping supports geo-verified addresses and estimated arrival-time data. Call information can be shared across dispatchers, responders, disciplines, and jurisdictions, with exchange configured by discipline and jurisdiction. Listed integrations include text-to-911, RapidSOS, ASAP, Esri GIS, Carbyne video calling, and TeleStaff. Tyler describes the offerings as supporting Next Generation 911 requirements, including text-to-911. Platforms are self-hosted, web, and Windows. Specifications list Windows Server 2019 or 2022, SQL Server 2019 or 2022, and Windows 10 64-bit or Windows 11 Professional computers. Pricing is available only by request.