Primero vs VisualVault Case Management
Primero
primero.orgVisualVault Case Management
visualvault.comSide by side
| Figure | Primero | VisualVault Case Management |
|---|---|---|
| Price from | $687.50/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Case Management Software | 8.8 (#9) | 7.9 (#47) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | hybrid | cloud |
| Founded | 2013 | 2009 |
| Free plan | Yes | No |
| Case intake forms | Yes | Yes |
| Purpose | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. | VisualVault Case Management centralizes case data, documents, communications, and workflows for state and local agencies. |
| Reporting dashboards | Yes | Yes |
| Security | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. | VisualVault says it follows NIST SP 800-39 recommendations for managing information security risk and reviews its risk posture on an ongoing basis. |
| Support | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. | The stated flat annual licensing fee includes hosting, support, and system maintenance. |
| Target users | Primero is designed for protection professionals and is used by humanitarian, development, and public-sector social services workers. | The case management page describes the solution as designed for state and local agencies, including counties, cities, municipalities, and state governments. |
Plans
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
VisualVault Case Management
- Program-based licensingPriced on request
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.
VisualVault Case Management
VisualVault Case Management has no write-up on Specifiction yet; its figures are above.