Pro-cess vs SecurityTrax
Pro-cess
pro-cess.co.ukSecurityTrax
securitytrax.comSide by side
| Figure | Pro-cess | SecurityTrax |
|---|---|---|
| Price from | — | $0.15/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Security System Installer Software | 7.0 (#24) | 7.7 (#11) |
| API | REST API access for customers, appointments, invoices, and more is available on Professional plans and above. | API access is included; customer and lead creation does not use tokens, while other API requests meter through SecurityTrax Tokens. |
| Headquarters | Doncaster, United Kingdom | Tysons, Virginia, United States |
| Integrations | Named integrations include Stripe, GoCardless, SumUp, Xero, QuickBooks through the optional Procurement module, Google Calendar, Twilio, and Google Maps. | Listed connections include monitoring providers and dealer programs, Alarm.com, QuickBooks Online, payment and financing services, SMS via Twilio, eDocs, equipment vendors, and the SecurityTrax API. |
| Mobile access | Pro-cess describes four mobile layouts and says it is PWA-ready for installation to a device home screen. | The new platform is described as fully mobile, with no separate mobile site to manage. |
| Purpose | Pro-cess manages events and catering operations from enquiry through event day, including menu quoting, deposits, staff rotas, kit checklists, supplier orders, and post-event invoicing. | SecurityTrax is an operating platform for security dealers and smart service providers, covering leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. |
| Support | The company says its support team is UK-based and that users reach a person familiar with the product. | AI-guided self-service support and documentation are included, and the company offers live online training sessions. |
Plans
SecurityTrax
- Active customer storage$0.15 a month
- Customer create$3, paid once
- Operations Plus$5 a month
- Standard usage-based plan$250 a month
In their own words
SecurityTrax
SecurityTrax is an operating platform for security dealers and smart service providers managing monitoring, installation, and service operations. It covers leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. Customer records can include credit checks, quotes, histories, equipment, messages, and parent-child relationships, with lead conversion supported. A unified calendar connects technician appointments and service work orders to customer and equipment records. SecurityTrax Intelligence lists an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence. Integrations include monitoring providers, dealer programs, Alarm.com, QuickBooks Online, payment and financing services, Twilio SMS, eDocs, equipment vendors, and the API. API access is included; most requests use SecurityTrax Tokens. The platform is described as fully mobile and lists web, Android, iOS, and API platforms. The standard plan has a 250.00 USD monthly minimum plus a one-time $250 setup fee for new signups.