PulseCX vs Superchat
PulseCX
pulsecx.inSuperchat
superchat.comSide by side
| Figure | PulseCX | Superchat |
|---|---|---|
| Price from | ₹10,000/mo | €89/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 6 |
| Spec score · Review Management Software | 8.3 (#44) | 9.3 (#2) |
| Free plan | No | Yes |
| Headquarters | Bengaluru, Karnataka, India | Berlin, Germany |
| Integrations | The site lists Google Business Profile, Facebook Business Pages, Yelp, Practo, JustDial, MakeMyTrip, Zomato, MouthShut, Trustpilot, App Store, and Play Store integrations. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Monitoring alerts | Yes | Yes |
| Review sources | Google Business Profile,Facebook,Yelp,Practo,JustDial,Local Search,MakeMyTrip,Zomato,MouthShut India,Trustpilot,Google Play,App Store | Google,ProvenExpert,Trustpilot,and custom links |
| Support | The contact page says email support aims to respond within 24 hours and lists phone and WhatsApp hours as Monday to Friday, 9am–6pm. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
PulseCX
- One-Time License Fee₹50,000 a month
- Growth TrialFree
- Growth Plan₹10,000 a month
- Premium Plan₹18,000 a month
- Growth TrialFree
- Growth Plan₹10,000 a month
- Premium Plan₹18,000 a month
- One-Time License Fee₹50,000, paid once
- EnterprisePriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.