| Price from | — | $50/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Contact Center Payments Software | 7.1 (#4) | 7.3 (#3) |
| Spec score · Contact Center as a Service - Enterprise Software | 6.9 (#21) | 7.4 (#19) |
| Spec score · Call Center Software | 6.7 (#115) | 7.8 (#63) |
| Free plan | No | No |
| Headquarters | Oslo, Norway | Budapest, Hungary |
| Integrations | Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations. | The maker lists Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger and WhatsApp integrations. |
| Product | Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service. | VCC Live describes itself as an AI-powered cloud contact center platform for managing customer communications. |
| Support | Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries. | The Enterprise package includes 24/7 support, and the maker lists phone and email support among its service features. |
