Puzzel Customer Service Platform vs Qiscus
Puzzel Customer Service Platform
puzzel.comQiscus
qiscus.comSide by side
| Figure | Puzzel Customer Service Platform | Qiscus |
|---|---|---|
| Price from | — | $115/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Omnichannel Contact Center Software | 6.9 (#31) | 8.7 (#8) |
| Channels | The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Company history | Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions. | Qiscus says it was established in 2013 and has helped over 1,000 businesses across 23 industries. |
| Founded | 1998 | 2013 |
| Integrations | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Intended users | Puzzel describes Resolve as suited to organisations upgrading from PBX systems or operating voice-based contact centres, and Power as suited to organisations seeking stronger manager capabilities and data-driven improvement. | Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions. |
| Purpose | Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service. | Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform. |
| Security | Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
Plans
Puzzel Customer Service Platform
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Puzzel Customer Service Platform
Puzzel Customer Service Platform has no write-up on Specifiction yet; its figures are above.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.