Qiscus vs Whelp
Qiscus
qiscus.com
Whelp
whelp.coSide by side
| Figure | Qiscus | Whelp |
|---|---|---|
| Price from | $115/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 5 |
| Spec score · WhatsApp Customer Service Software | 8.8 (#6) | 8.7 (#8) |
| Channels | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. | The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber. |
| Founded | 2013 | 2019 |
| Integrations | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Rating on Apple App Store | 3.9 out of 5 from 56 ratings | 5.0 out of 5 from 1 rating. |
| SDK licensing | The GitHub listings show Apache-2.0 licensing for the Android, Flutter and web SDK repositories, while an iOS sample is MIT licensed. | The Whelp Flutter SDK documentation says that package is open source under the MIT License. |
| Security | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. | Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. |
| Support | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. | The Advanced plan includes 24/7 support by live chat and email, while Premium includes dedicated onboarding. |
| What it does | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. | Whelp combines AI customer-support agents with an omnichannel inbox for WhatsApp, web chat, SMS, email, voice and social conversations. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.