Qiscus vs YCloud
Qiscus
qiscus.com
YCloud
ycloud.comSide by side
| Figure | Qiscus | YCloud |
|---|---|---|
| Price from | $115/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · WhatsApp Customer Service Software | 8.8 (#6) | 7.7 (#24) |
| Integrations | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. | The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on. |
| Intended users | Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions. | YCloud says it serves growing startups, medium-sized businesses, enterprises, resellers, and partners. |
| Security | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. | YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures. |
| Support | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. | The Free plan includes docs and email support on weekdays from 9:30am to 18:30pm UTC+8; Enterprise includes 24*7 Priority support. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.