Qisutu vs Znuny
Qisutu
qisutu.de
Znuny
znuny.orgSide by side
| Figure | Qisutu | Znuny |
|---|---|---|
| Price from | €0.10/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 15 | 7 |
| Spec score · Help desk software | 8.0 (#50) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Headquarters | Carros, France | Berlin, Germany |
| Help center | Yes | Yes |
| Hosting | Organizations can self-host Qisutu or choose a professionally managed hosting solution. | Znuny offers dedicated managed hosting with a test system, daily backups, monitoring, certified data centers, and no user-based pricing. |
| Integrations | Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
Qisutu
- Support M Hosting€4.60 a year
- Support L Hosting€7,000 a year
- Support XL Hosting€13,000 a year
- Support Mk HostingPrice not published
- Support Lk HostingPrice not published
- Kim-AI Only€1.20 a year
- Support S€2.40 a year
- Support M€3.60 a year
- Support SK€3.60 a year
- Support MK€4.80 a year
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.