QStory Workforce Management vs SingleComm Workforce
QStory Workforce Management
qstory.ai
SingleComm Workforce
singlecomm.comSide by side
| Figure | QStory Workforce Management | SingleComm Workforce |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 2 | 2 |
| Spec score · Customer Service Workforce Management Software | 7.7 (#9) | 7.9 (#6) |
| Spec score · Contact Center Workforce Management Software | 7.7 (#17) | 7.9 (#14) |
| Spec score · Call Center Workforce Management Software | 7.6 (#15) | 7.9 (#9) |
| Deployment | QStory describes the platform as fully cloud-native and says it does not require on-premise infrastructure. | The product is presented as a browser-based cloud service; no self-hosting or native download is documented on the opened maker pages. |
| Forecasting | The forecasting module imports historical data, smooths anomalies, models scenarios and measures forecast accuracy against volume and average-handle-time targets. | Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels. |
| Integrations | QStory says it integrates with cloud contact-centre platforms, ACDs, Salesforce, Microsoft Dynamics, HR and payroll systems, chat tools and learning-management systems. | The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. |
| Intraday management | The platform monitors real-time adherence and workload, and can automate remediation and move staff between queues as demand changes. | Supervisors can compare live volume with forecast, receive adjustment recommendations, and extend or release shifts with one click. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 4.1 out of 5 from 7 reviews |
| Rating on G2 | 4.3 out of 5 from 10 reviews | 4.3 out of 5 from 4 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews | 4.1 out of 5 from 7 reviews |
| Scheduling | QStory supports rotations, generated shifts, shift bidding and preference-based scheduling in the same business unit. | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. |
| Security | QStory lists role-based access controls, audit logs, encryption in transit and at rest, and support for relevant frameworks such as GDPR and ISO; detailed information is available by requesting its security pack. | The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies. |
| Support | After go-live, QStory lists dedicated account support, training and onboarding resources, product updates, and workforce planning guidance; support options and service levels depend on the plan. | The product page links to a SingleComm Jira Service Management customer support portal. |
| What it does | QStory is a cloud-native workforce-management platform for contact centres covering forecasting, scheduling, real-time adherence and intraday demand response. | SingleComm Workforce is a cloud workforce-management product for contact centers that combines forecasting, scheduling, intraday control, adherence, and coaching. |
Plans
QStory Workforce Management
- QStory subscriptionPriced on request
- QStory Workforce ManagementPriced on request
SingleComm Workforce
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
In their own words
QStory Workforce Management
QStory Workforce Management is a cloud-native workforce management platform for contact centers. It covers forecasting, scheduling, real-time adherence, and responses to changing demand. Forecasting can model scenarios such as seasonal peaks and planned outages, while tracking accuracy against volume and average handling time targets. Teams can import historical contact data or an existing forecast from Excel or another platform. Agents can request shift swaps, breaks, and schedule changes through self-service, with guardrails tied to demand and service levels. Intraday tools monitor workload and adherence, automate remediation, and move staff between queues. The Work Item Manager accepts tasks by CSV or connects to systems such as Zendesk or Salesforce, then prioritizes work by urgency and agent skills. QStory says it integrates with contact-center, CRM, HR, payroll, chat, ACD, and learning systems; exact integrations are confirmed during implementation. It offers web and mobile access on Android and iOS. Pricing is discussed on request; live demos and, in many cases, pilots are available.
SingleComm Workforce
SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.