Quantum Metric vs Verint CX Analytics
Quantum Metric
quantummetric.comVerint CX Analytics
verint.comSide by side
| Figure | Quantum Metric | Verint CX Analytics |
|---|---|---|
| Price from | $2,083.33/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Customer Experience Analytics Software | 8.3 (#7) | 7.0 (#21) |
| Headquarters | Monument, Colorado, USA | Melville, New York, USA |
| Integrations | The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. | Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow as examples, and says it offers more than 500 connectors across 300 vendors. |
| Security | The company reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification, and describes controls for capture, blocking, or encryption of data on users’ devices. | Verint's cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better; it also lists PCI, GDPR, ISO, SOC 2, and HIPAA among standards its security practice follows. |
| Support | Enterprise plans include onboarding, training, and ongoing consultation with customer success experts. | Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect. |
Plans
Quantum Metric
- EnterprisePrice not published
- Quantum Metric$25,000 a year
- Enterprise custom planPriced on request
- Enterprise plansPriced on request
Verint CX Analytics
- Verint CX AnalyticsPriced on request
- Verint CX AnalyticsPriced on request
In their own words
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.
Verint CX Analytics
Verint CX Analytics uses AI to find customer experience insights in contact-center interactions across voice and digital channels, including conversations involving human and AI agents. CX Intelligence analyzes those conversations, while Exact Transcription Bot produces speaker-separated transcripts and metadata; Verint says its transcription accuracy is above 90%. Data Insights Bot accepts natural-language questions about interaction, experience, and workforce data and surfaces trends, anomalies, and correlations. Voice of the Customer draws on signals such as surveys, conversations, digital behavior, and transaction patterns to identify trends, risks, and opportunities. Genie Bot generates validated insights from interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence. The product is part of Verint’s cloud solutions, with modular capabilities organizations can adopt at their own pace. Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model. It runs on the web. Pricing is on request; the product page offers a demo and directs visitors to contact sales. Verint notes that available features can vary by configuration and may change.