Qwaiting vs Shokken

Qwaiting is a queue management system for organizations handling appointments and walk-ins. It brings both into a shared queue, routes customers, and provides real-time monitoring. Customers can join remotely by phone or browser and view live wait times. Automated notifications can go by SMS, email, or mobile app, while reports cover queue times, customer flow, and staff efficiency. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. Plans start at $249 a month, billed monthly, and a 14-day trial is available. Staff-login limits range from five on Starter to 50 on Custom. All plans include 24/7 enterprise support.

Shokken is a restaurant waitlist service that lets staff manage parties while guests follow their place in line. Guests can join from a browser using a QR code, without installing an app or creating an account, then share a live tracker with the rest of their party. Staff can manage multiple waitlists, run a tablet in kiosk mode, let guests leave the list, and clear finished parties overnight. Restaurants can publish a public menu at an assigned Shokken URL and make printable QR cards and signs. Guest pages support English, Spanish, Simplified and Traditional Chinese, Korean, Japanese, and Tagalog; the host app is in English. The free plan includes manual entry, QR self-join, browser tracking, core waitlist tools, and public menus. Founding Pro is $19.99 for the first month, then $99.99/month while continuously active; its regular rate is $200/month. The service is available to U.S. restaurants and needs internet access to sync lists and send texts.