Qwaiting vs Union Waitlist
Qwaiting
qwaiting.comUnion Waitlist
getunion.comSide by side
| Figure | Qwaiting | Union Waitlist |
|---|---|---|
| Price from | $207.50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 8 | 0 |
| Spec score · Restaurant Waitlist Software | 8.3 (#7) | 7.0 (#21) |
| Integrations | Its listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. | Union’s integrations page lists DAVO, OpenTable, 7shifts, Restaurant365, Factor4, and Kickfin. |
| Notifications | Qwaiting can send automated notifications through SMS, email, or mobile app. | Staff can transfer guest checks from a tablet and trigger text notifications when tables are ready. |
| Support | The pricing page says all plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance. | Union says customers receive 24/7 support from a live US-based person, with no additional support fee. |
Plans
Qwaiting
- Starter$249 a month
- Business$349 a month
- Enterprise$399 a month
- Custom$649 a month
- Starter$2,490 a year
- Business$3,490 a year
- Enterprise$3,990 a year
- Custom$6,490 a year
In their own words
Qwaiting
Qwaiting is a queue management system for organizations handling appointments and walk-ins. It brings both into a shared queue, routes customers, and provides real-time monitoring. Customers can join remotely by phone or browser and view live wait times. Automated notifications can go by SMS, email, or mobile app, while reports cover queue times, customer flow, and staff efficiency. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. Plans start at $249 a month, billed monthly, and a 14-day trial is available. Staff-login limits range from five on Starter to 50 on Custom. All plans include 24/7 enterprise support.
Union Waitlist
Union Waitlist is a guest and table management feature for busy bars and restaurants, available through a browser and mobile experience. Guests can join a line, track their position, view the menu, save items, and open a tab before seating with a QR code or NFC. They can order from the bar, request pickup, and earn rewards. Staff see guest names and collected notes, coordinate communication, assign tables, and balance server workloads. When seating is ready, staff can transfer the guest check and notes to the table, including from a tablet, and send a text notification. Union lists integrations with OpenTable, 7shifts, Checkmate, Craftable, DAVO, and Solink. The company describes its venue platform as built for high-volume bars and restaurants and says its demo is suitable for operators with a full liquor license. Union Pocket installs from the App Store and supports iPhone 12 and later. The Waitlist page asks businesses to schedule a demo and does not show a feature price.