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SPECIFICTION
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Union Waitlist

getunion.com

WebiOS
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Spec score 7.0 #21 of 24 in Restaurant Waitlist Software

What it is

Union Waitlist is a guest and table management feature for busy bars and restaurants, available through a browser and mobile experience. Guests can join a line, track their position, view the menu, save items, and open a tab before seating with a QR code or NFC. They can order from the bar, request pickup, and earn rewards. Staff see guest names and collected notes, coordinate communication, assign tables, and balance server workloads. When seating is ready, staff can transfer the guest check and notes to the table, including from a tablet, and send a text notification. Union lists integrations with OpenTable, 7shifts, Checkmate, Craftable, DAVO, and Solink. The company describes its venue platform as built for high-volume bars and restaurants and says its demo is suitable for operators with a full liquor license. Union Pocket installs from the App Store and supports iPhone 12 and later. The Waitlist page asks businesses to schedule a demo and does not show a feature price.

Spec sheet

Purpose
Union Waitlist is presented as a guest and table management feature for reducing lines and disorganized seating.Read 9 Oct 2026 · getunion.com
Integrations
Union’s integrations page lists DAVO, OpenTable, 7shifts, Restaurant365, Factor4, and Kickfin.Read 9 Oct 2026 · getunion.com
Privacy
Union’s privacy policy says it covers information collected, stored, used, and disclosed through its websites, mobile apps, and services.Read 9 Oct 2026 · getunion.com
Support
Union says customers receive 24/7 support from a live US-based person, with no additional support fee.Read 9 Oct 2026 · getunion.com
Additional guest options
Union says waitlisted customers can view the menu, open tabs, order for pickup at the bar, and earn rewards.Read 9 Oct 2026 · getunion.com
Buyer fit
Union describes its venue platform as built for busy bars and restaurants, and its demo page calls it ideal for operators with a full liquor license.Read 9 Oct 2026 · getunion.com
Check transfers
Staff can transfer guest checks to a table when guests are ready to be seated, along with collected notes for the next server.Read 9 Oct 2026 · getunion.com
Guest notes
Staff can see guest names and collected notes, and those notes can transfer with a check when a guest is seated.Read 9 Oct 2026 · getunion.com
Guest ordering
Guests can open a tab before being seated using a QR code or NFC, order from the bar or save menu items, and track their place in line.Read 9 Oct 2026 · getunion.com
Guest tabs
Guests can open a tab by QR code or NFC before seating, order from the bar, save menu items, and track their place in line.Read 9 Oct 2026 · getunion.com
Host and server coordination
The feature supports instant communication between staff and table assignment intended to balance server workloads.Read 9 Oct 2026 · getunion.com
iOS app
Union Pocket is described as iPhone software installed from the App Store and compatible with iPhone 12 and later.Read 9 Oct 2026 · getunion.com
Notifications
Staff can transfer guest checks from a tablet and trigger text notifications when tables are ready.Read 9 Oct 2026 · getunion.com
Ordering while waiting
The Woodin Creek case study says guests can join the line, track their place, view the menu, open tabs, order pickup at the bar, and earn rewards.Read 9 Oct 2026 · getunion.com
Platform access
Union says its experience is available in a browser or through its mobile app; Union Pocket installs from the App Store and supports iPhone 12 and later.Read 9 Oct 2026 · getunion.com
Pricing access
The Waitlist page invites venues to schedule a demo and does not show a Waitlist price.Read 9 Oct 2026 · getunion.com
Pricing availability
The Waitlist page asks businesses to schedule a demo and does not state a Waitlist price.Read 9 Oct 2026 · getunion.com
Seating notifications
Staff can transfer guest checks from a tablet and trigger text notifications when tables are ready.Read 9 Oct 2026 · getunion.com
Security and privacy
Union says it and its third-party service providers maintain administrative, technical, and physical safeguards, while noting it cannot guarantee absolute security.Read 9 Oct 2026 · getunion.com
Staff coordination
The feature supports staff communication, table assignment, workload balancing, and a streamlined seating process.Read 9 Oct 2026 · getunion.com
Target customers
Union describes its point-of-sale platform as built for high-volume bars and restaurants.Read 9 Oct 2026 · getunion.com
Waitlist management
Union Waitlist is designed to improve guest and table management and reduce long lines and disorganized seating.Read 9 Oct 2026 · getunion.com

Strong points and limits

Strong points

  • QR and NFC tab opening
  • Guest place-in-line tracking
  • Notes transfer with guest checks
  • Text notifications when tables are ready
  • 24/7 live US-based support

Limits

  • Pricing is available only on request
  • iPhone app requires iPhone 12 or later
  • Absolute security is not guaranteed
  • Designed for high-volume venues

Who it suits

Union Waitlist suits busy bars and restaurants that need coordinated guest queues, table assignment, and waiting-room ordering. It is also aimed at operators with a full liquor license.

Verdict

Union Waitlist connects guest check-in, waiting-room ordering, staff coordination, and table handoff. Its browser and iOS access are specified, while pricing requires a demo and the iPhone app has a stated hardware requirement.

Where Specifiction places it

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