RazorSync vs ReachOut Suite
RazorSync
razorsync.comReachOut Suite
reachoutsuite.comSide by side
| Figure | RazorSync | ReachOut Suite |
|---|---|---|
| Price from | $90/mo | $159/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 5 |
| Spec score · Field Service Management Software | 8.9 (#5) | 8.9 (#7) |
| Customer portal | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. |
| Founded | LinkedIn lists RazorSync as founded in 2010. | 2003 |
| Free plan | No | Yes |
| Headquarters | Brentwood, Tennessee, United States | White Plains, New York, United States |
| Integrations | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. | ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Route Optimization sends addresses to Google Maps and rearranges a technician schedule for a more efficient route. | Routes can be optimized, replanned, and saved for future use. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.