RazorSync vs ServiceWorks
RazorSync
razorsync.comServiceWorks
service.worksSide by side
| Figure | RazorSync | ServiceWorks |
|---|---|---|
| Price from | $90/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Field Service Management Software | 8.9 (#5) | 8.6 (#20) |
| Spec score · HVAC Software | 8.7 (#4) | 8.2 (#14) |
| Spec score · Plumbing Software | 8.7 (#6) | 8.2 (#18) |
| Customer portal | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. | Yes |
| Founded | LinkedIn lists RazorSync as founded in 2010. | 2016 |
| Headquarters | Brentwood, Tennessee, United States | Creve Coeur, Missouri, United States |
| Industries | The maker says the platform supports 20 core industries, including HVAC, plumbing, electrical, lawn care, appliance repair, IT repair and alarm services. | ServiceWorks lists appliance repair, HVAC, plumbing, commercial kitchen, repair and installation, cleaning, fleet service, lawn and landscape, pest control, and pool and spa businesses. |
| Integrations | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. |
| Praise: support | Software Advice reviewers repeatedly describe customer support as responsive, helpful and available for onboarding and troubleshooting. | Some reviewers describe customer support as responsive, pleasant and effective at resolving issues. |
| Rating on Capterra | 4.3 out of 5 from 487 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on G2 | 2.5 out of 5 from 8 reviews | 3.5 out of 5 from 22 reviews. |
| Rating on GetApp | 4.3 out of 5 from 487 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on Software Advice | 4.3 out of 5 from 487 reviews | 3.6 out of 5 from 115 reviews. |
| Scheduling | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. | The platform provides drag-and-drop scheduling, technician availability views and route optimization. |
| Support | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. |
| System requirements | The product is accessed through a desktop internet browser and Android or iOS smartphones and tablets; the Android listing reports 50K-plus downloads. | The iOS listing requires iOS 18.6 or later, iPadOS 18.6 or later, and macOS 15.6 or later on Apple silicon Macs. |
| What it does | RazorSync is cloud field-service software for scheduling, dispatching, customer records, work orders, invoicing and payments across office and field devices. | ServiceWorks is cloud field-service software covering scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
In their own words
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.