RDS Remote Support vs ScreenMeet Remote Support
RDS Remote Support
rds-tools.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | RDS Remote Support | ScreenMeet Remote Support |
|---|---|---|
| Price from | $8/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Remote desktop software | 8.3 (#53) | 9.1 (#10) |
| Collaboration | Multiple agents can connect to the same remote computer, and one agent can connect to several remote computers simultaneously. | Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer. |
| Free plan | No | No |
| Purpose | The product provides screen sharing and remote control so support teams can assist clients and IT teams can maintain remote Windows PCs. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Session recording | Yes | Yes |
| Supported platforms | Windows,macOS | desktop,mobile,browser |
Plans
RDS Remote Support
- Starter$8 a month
- Business$30 a month
- Corporate$50 a month
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
RDS Remote Support
RDS Remote Support has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.