RDS Remote Support

Spec sheet

Purpose

The product provides screen sharing and remote control so support teams can assist clients and IT teams can maintain remote Windows PCs.Read 11 Oct 2026 · docs.rds-tools.com

Intended users

The maker describes the product for IT professionals providing internal maintenance and customer support teams assisting remote clients.Read 11 Oct 2026 · docs.rds-tools.com

Free plan

NoRead 20 Sep 2026 · rds-tools.com

Mobile apps

NoRead 20 Sep 2026 · rds-tools.com

Security

The maker says sessions use industry-standard TLS encryption and describes the connections as end-to-end encrypted.Read 11 Oct 2026 · rds-tools.com

Access mode

bothRead 20 Sep 2026 · rds-tools.com

Branding

Customers can brand the connection client and host its download from their own domain.Read 11 Oct 2026 · rds-tools.com

Collaboration

Multiple agents can connect to the same remote computer, and one agent can connect to several remote computers simultaneously.Read 11 Oct 2026 · rds-tools.com

File transfer

YesRead 20 Sep 2026 · rds-tools.com

Hosting

The hosted service uses RDS-managed relay servers distributed around the world; self-hosting is available starting at 50 concurrent connections by contacting the maker.Read 11 Oct 2026 · rds-tools.com

Integration

The Freshdesk integration links remote support sessions with Freshdesk tickets.Read 11 Oct 2026 · rds-tools.com

Platform details

The maker advertises connections from and to macOS and Windows devices; its documentation says the connection client requires Windows 7 SP1 or Windows Server 2008 R2 SP1 or later and .NET Framework 4.5.2 or higher.Read 11 Oct 2026 · rds-tools.com

Remote assistance

Agents can control a remote computer’s screen, mouse, and keyboard after the end user allows the connection.Read 11 Oct 2026 · rds-tools.com

Session recording

YesRead 20 Sep 2026 · rds-tools.com

Session tools

Features include chat, file transfer, multi-monitor support, clipboard controls, session recording, and screenshots.Read 11 Oct 2026 · rds-tools.com

Subscription and support

Subscriptions renew annually, can be cancelled at any time with access through the billing period, and include support and future updates.Read 11 Oct 2026 · rds-tools.com

Supported platforms

Windows,macOSRead 20 Sep 2026 · rds-tools.com

Trial terms

The pricing page offers a fully featured 14-day trial; the download page says Remote Support trials are limited to five support agents and require no credit card.Read 11 Oct 2026 · rds-tools.com

Unattended access

Agents can organize unattended computers into groups, search the list, and use Wake-on-LAN to reach computers in low power mode.Read 11 Oct 2026 · rds-tools.com

Plans and prices

Every RDS Remote Support plan and price →

Where Specifiction places it

• Remote desktop software#53 of 1358.3