Re:amaze vs Vivocha
Re:amaze
reamaze.comVivocha
vivocha.comSide by side
| Figure | Re:amaze | Vivocha |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 0 |
| Spec score · Live chat software | 9.0 (#11) | 7.4 (#79) |
| Audience | The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. | The platform is presented for businesses seeking to engage website, mobile app, and messaging-channel visitors, including e-commerce and customer-service teams. |
| Headquarters | San Jose, California, United States | Milan, Italy |
| Integrations | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. | The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems. |
| Product | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. | Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools. |
| Security | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. | The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.