ReachOut Suite vs ServiceChannel
ReachOut Suite
reachoutsuite.com
ServiceChannel
servicechannel.comSide by side
| Figure | ReachOut Suite | ServiceChannel |
|---|---|---|
| Price from | $159/mo | $500/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Field Service Management Software | 8.9 (#7) | 8.4 (#26) |
| Founded | 2003 | 1999 |
| Headquarters | White Plains, New York, United States | Greenville, South Carolina, United States |
| Accounting integrations | ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.